refund policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in the original packaging. You will also need the receipt or proof of purchase.

To start a return you can contact us at info@barakkagroup.de. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without prior request for return will not be accepted.

You can always contact us at info@barakkagroup.de if you have any questions about returns.

damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you receive the wrong item so that we can evaluate and resolve the issue.

Exceptions / Disposables
Certain types of items cannot be returned, e.g. B. perishable goods (e.g. g. groceries, flowers or plants), custom-made products (e.g. e.g. special orders or personalized items) and personal care products (e.g. B. beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your particular item.

Unfortunately we cannot accept returns of sale items or gift cards.

The stock exchange
The quickest way to ensure you get what you want is to return the item you have. Once the return has been accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If you're approved, you'll automatically receive a refund through your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.